Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
How can I find Dropbox's contact number?
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the moment and i really need their help.
Hoping someone can help me, thankyou.
Hoping someone can help me, thankyou.
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
17 Replies
DF-DropboxCommunity Manager
Hey noveltyads
Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.
Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.
Hi, did you find it?
- Nancy
Dropbox Community Moderator
Hey Lucrecia jones , sorry to hear about the situation.
Just to have a clear idea of your issue, do you mean that your Dropbox account stopped syncing due to lack of space, and even though you’ve upgraded to a paid subscription, it still shows as Basic and not actively syncing?
If that’s not the case, please let me know more details and I’ll further assist.
dropbox need a contact number or a way of getting in touch my account has stopped syncing upgraded but still not working and funds are not showing on my bank account there is no way of getting help as all my options are greyed out this is so frustrating unable to speak to anyone who can help
- Megan
Hi peter d.11, thanks for the ticket numbers!
I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon.
If you have any further info, don't hesitate to share it with them. If you need anything else, let me know!
Nancy,
I have two ticket numbers. The first one ending in 4712 was disconnected somehow so we didn't get very far. The second one, ending in 5462, was the call where I was instructed to "disband" my team. The Dropbox support person, Dave, then converted the account from a business account to an individual account. After that was done, I couldn't access anything or share anything as it informed me that I wasn't authorized. You should know that I wasn't able to share folders or files after deleting all of my team members but prior to converting the business account.
I was over the 2 GB for the personal account which the dashboard told me. It suggested that I upgrade to a Plus account. I thought this might be the reason I couldn't access anything so I upgraded to the Plus account. At that point a large number of folders and files disappeared. I'm happy to reinstate my business account if it will retrieve all of my folders and files. Any help you can provide will be appreciated.
Ticket #20234712
- Nancy
Hi peter d.11, I’m sorry to hear about the situation.
If you’re a Plus user, you should be able to chat in from this link. Feel free to also send me the number from any ticket you may have with our support team, and I’ll take a look for you.
Besides that, can you clarify when your folders went missing exactly? Was it after the disbanding of your Dropbox team or after upgrading to a Plus subscription?
I was a business customer until yesterday when, with the assistance of Dropbox, I disbanded my team due to the sale of my business. Now, it says my basic plan is out of space so I upgraded to the Plus plan. Now, major folders are missing. There is no Admin Console or anyway to contact customer support. I get no reply when emailing the email support follow up that Dropbox sent. I cannot share files or folders (The folders I want to share are missing anyway). I would really appreciate a call back from Dropbox!
- I don't have any codes and if i did i would have lost them..the account was made back in 2012, so a very long time ago.
Ive moved house a good few times and also lost phones/memory cards in that time also which is why im so desperate to get access to my old files.
There must be some sort of procedure in place just in case of these events...
Would they have sent me copy of those numbers/codes to my email address?
Like they're my files and i want them back! I can literally list every device that ive signed into my dropbox with in the past 10 years to prove its me.
I can even tell them what videos/photos are in there aswell still having access to my original email but because i don't have my old number anymore it means i cant access my own account!?
Company's a complete joke.
Seems all they care about is getting money and then they rely on thier customers to to their job for them i.e this community page.
Thankyou to all those who tried to help me, you've just alot more than what dropbox has.
Will never used these again! - Mark
Super User II
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
