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How can I get a refund? I'm still on a Basic free plan
I was supposed to have only a free Dropbox plan. But they keep charging me every month and there's nobody to talk to -- literally! The chatbot thinks I have a free plan and won't give me a customer service rep, and the system is broken. I keep trying to submit a request with info and it keeps going back to that chat!
1 Reply
- Jay
Dropbox Community Moderator
Hi Tovy, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
