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TracyD2's avatar
TracyD2
New member | Level 2
3 years ago

How can I upgrade my account via the Google Play Store?

Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you

Mobile
Plans
upgrades

13 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app GinatheGenerous? 

     

    If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps: 

     

    1. In your Dropbox app, tap Account (or Personal if paired accounts).
    2. Tap Manage plan.
    3. Tap Change plan.
    4. Tap Professional.
    5. Tap Upgrade.
    6. Select Billed monthly or Billed yearly.
    7. Confirm the upgrade.
  • GinatheGenerous's avatar
    GinatheGenerous
    Helpful | Level 5
    2 years ago

    Are you DYSLEXIC, dear? Or are you deliberately trying to provoke me by ignoring my statement that I don't get an option saying "Account" in my Dropbox app?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi GinatheGenerous, could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?

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