Forum Discussion

kent11's avatar
kent11
Explorer | Level 3
11 months ago

How do I cancel my Dropbox subscription? Nothing seems to work

is there a real phone number i can call to cancel this?

i have tried everything online available but none work

i have been paying for this service i will/ would never use 

i just want the charge to stop

i dont know what else to do.

please help

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome aboard the Community, kent11

     

    Let’s check a few things first, to find the best approach. 

     

    Are you being billed directly by Dropbox, or iTunes/Google Play? You can also double check your bank statement to verify this; this should show next to your latest Dropbox charges.

     

    Other than that, what exact steps have you followed so far to cancel your plan? 

     

    Let me know, and we’ll take it from there.

      • kent11's avatar
        kent11
        Explorer | Level 3

        i have tried to log in and cancel but always at some point there is an issue and i cant continue

        i called 3 different phone numbers

        one i paid a 2.99 admin fee and was given another number to call with my confirmation number but can not ever talk to a person

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