We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
How do I cancel my subscription without access to the email address?
I have an account with a company in the past, a company I am no longer a part of, but I am still paying for the dropbox account. I have not worked at that company since May 2023, so the email has been deleted since then. How do I cancel this subscription.
3 Replies
- Jay
Dropbox Community Moderator
Hi TemB, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Hi Jay,
Its Ticket #24527790.
Thank you,
Tem
- Jay
Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
