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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
166 Replies
- Lusil
Dropbox Staff
Hi there Daretobevintage, thanks for reaching out.
I moved your post here, where other users have had trouble cancelling their accounts.
Could you try to submit a ticket to our team from this link, through an incognito (without being signed in)?
Thank you for your response. I will go ahead and try this approach and let you know shortly. Thank you
Hi Lusil,
I used the link you provided in the incognito mode and it worked. I look forward to hearing back and having this issue resolved. Thank you for your help. Toni
- Why. Why can I not cancel my “free” subscription. I’ve followed the mobile directions and when I get to the “edit subscription” page there is just a list of all the subscription options ranging from $11.99 to $ 204.99. There’s literally no “cancel subscription” option. How is this even legal?? And no phone number to call someone unless you PAY $19.99 for a professional plan. That’s not right....clearly it’s set up so it’s impossible to unsubscribe & not having any sort of support on the other side other than these forums?! Which who knows how long it will take to get an answer. This is B.S!!!!! TELL ME HOW TO CANCEL! YOU CANT FORCE ME TO PAY FOR SOMETHING I DIDNT ASK FOR AND AM BEING FORCED TO USE?! How have you not been sued?!?!
- So we’re forced to pay $20 for a business account just so we can talk to a human so we can then cancel the subscription that wants to take even more money? How is this not fraudulent?
Hi,
I have not received a response at all since I entered with the incognito mode for help. I thought there was hope. I am beyond frustrusted no phone or help or way to cancel my subscription as well. Something isn't right here they keep taking money out of my account. . I would like an answer asap. Thank you
- Hey!! So I ended up going on here and using their live text support. The lady on the other end apparently changed my subscription to a the “basic free version” and assured me i wouldn’t have any money taken out and that it’s not like the 30 day free trial. Hopefully this resolved the matter but I’m a bit wary. We’ll see when I get paid if they end up pulling money out of my account anyway. I just don’t understand why the “free basic plan” was never an option in the first place. Neither on the website or through my actual phone app subscription settings but like I said we’ll see what happens. I just don’t get why they sent me an email Monday literally say “We’re having trouble with your recent Dropbox Basic payment....blah blah blah...Or, your account will be automatically downgrade to our Basic plan (????)....” none of it makes sense. But anyway try speaking to someone via the live text support and see what they say, supposedly it is a real person in the other side. And like I said we’ll see what happens comes payday when I have money in my account. I’ll keep this updated for everyone cuz this is honestly bull crap.
Thank you so much, I was beyond frustrated, beyond. I tried some live chat and she ended my conversation abrubtly with no closing message back after I requested an answer how to cancel asap. How did you get live chat ugh?, this plain out stinks well that is being kind. I don't even want any plan, I am so dam digusted. I can't deal with no access to cancel or talk to someone. If I don't get a response I am calling my business lawyer.
Did I message board get cancelled? or our discussions to resolve a frustrated matter? Thank you I would like my membership terminated immediately.
