Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey everyone, thanks for nudging us on this thread. 

     

    If you've already submitting a ticket from here, could you let us know the ID (eg. #1234567) associated with it?

  • Daretobevintage's avatar
    Daretobevintage
    Helpful | Level 5
    6 years ago

    Hi, I got in touch with them through facebook and they answered me immediately. Thank God. So looking forward to a resolution.

  • solgunn57's avatar
    solgunn57
    New member | Level 2
    5 years ago

    hi want to quit drobox plus,ive never agreed to be a member there and want to be gone with it thx

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi solgunn57, thanks for posting!

     

    Please check out Rich's post here and give me a shout if you have any trouble with this.

     

    Hope this helps!

  • PamH's avatar
    PamH
    Explorer | Level 3
    5 years ago

    Hi

    How do I create a ticket?  I'm trying to cancel a subscription for a user who has left our firm.  I created a login as was suggested but I can't seem to create a ticket.  All I have is a bar which tells me that I have no history.

    Thanks

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for reaching out PamH!

     

    You can create a ticket with our Support team from this page.

     

    If you have any trouble with this, give me a shout and I'd be happy to help out with this - cheers!

  • Astovich 's avatar
    Astovich
    New member | Level 2
    5 years ago
    Please may I cancel my Dropbox account before I get charged again. I am having a lot of trouble doing this on my own
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi @Astovich, thanks for posting your question on the Dropbox Community. 

     

    I moved your post here, where other users also expressed the same issue. 

     

    Have a look at what is mentioned and let us know if you have any trouble along the way. 

     

    Cheers!

  • PamH's avatar
    PamH
    Explorer | Level 3
    5 years ago

    Hi Daphne

    I just want to create a ticket but I can't see how to do so?

    I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.

    Can you please help me with this?


    Thanks

    Pam

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