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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
166 Replies
This is beyond frustrating!
No tech support whatsoever. No phone # no live chat NOTHING. i do not have time for this.
Supposed to read 30,000 posts?????
I CURRENTLY HAVE 14 DROPBOX TABS OPEN AND NOT 1 TELLS ME DEFINITIVLY HOW TO DELET DROPBOX.
VERY, VERY SAD STATE OF Affairs AT DrOpBoX.
- Yesterday an authorisation for $184.67 appeared on my credit card with respect to my Dropbox Account. I did not intend to purchase a subscription. I have tried following the instructions on your help pages to cancel the subscription via PC and also via my iphone but the subscription does not appear on the account so can't be cancelled. Please advise next steps - I do not wish to purchase a subscription. Many thanks!
- My old e-mail account from the company I used to work for has been deleted for a couple of months now, but the billing continues on my personal bank account. Since there is no way to recover this account, there is also no way for me to change or cancel the type of subscription. Someway to delete the old account differently?
- Daphne
Dropbox Community Moderator
Thanks for posting here JoepdeWildt!
While you no longer have access to the email used for the Dropbox account, can you clarify for me if you can still access the Dropbox account?
Let me know!
- Hi Daphne, thanks for your fast respons. I sadly no longer have access to my dropbox account either.
Please cancel my subscription. I am on a fixed income and no longer use Dropbox. I have requested a cancellation 6 times in the past 6 months. Please refund my credit card.
Steve Levin
[personal information removed as per Community Guidelines]Please cancel the subscription for Victory Blessing Christian Center. The monthly billing is $11.99 and we know longer need the service. After cancellation, please submit confirmation to our email: [personal information removed as per Community Guidelines].
Thanks,
it's enraging that DB makes it impossible to cancel a subscription to their terrible service. i read every post, googled how to do it on phone and laptop - all deadends. help!
- Lusil
Dropbox Staff
Hey everyone, thanks for reaching out to us here.
If you're having trouble cancelling your paid subscription, contact our team via an incognito window here (without signing in).
If you have any issues along the way, just give us another shout. Cheers!
Hi,
I am not able to contact support through the support link provided. I spoke live chat with someone who couldn't help and ended the discussion without a resoluation. I have been trying to cancel my account and all the links that were provided are not available on my platform. I would like to cancel my account asap. Please help me.
