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manuleme12's avatar
manuleme12
New member | Level 2
12 months ago

How to cancel a Dropbox account when you no longer have access to the email?

Hi!

 

I am trying to cancel a paid Dropbox subscription, but the email linked to the account belongs to my old company - so I can no longer access it.

Can you please help me with this process?

Billing
cancellations
Payments

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    manuleme12 wrote:

    I am trying to cancel a paid Dropbox subscription, but the email linked to the account belongs to my old company - so I can no longer access it.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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