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Perkigirl's avatar
Perkigirl
Explorer | Level 3
9 months ago

How to cancel the Basic package trial?

Hello. I recently created a dropbox login and went with a basic free package. It required me to add a credit card and advised that I would be charged monthly if I didn’t cancel the free package by a specific date. I have made several attempts to locate where I can cancel the free package on my mobile as that is how I signed up, but there is no way for me to be able to do so. There’s also no other option for customer service support through dropbox

Billing
cancellations
Payments

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Perkigirl, thanks for reaching out to us here on the Dropbox Community.

     

    What do you see when visiting your plan page? 

     

    Keep me posted, and we'll take it from there!

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