How to get refund for an account that wasn't upgraded?

Hey khpsrj, thanks for joining the Dropbox Community.

This is quite a strange issue; was the account never upgraded or was it upgraded and then somehow got downgraded?

Is it possible that you upgraded a different account than the one you mainly use?

If you look up the payment info here, do you see the same email address as the one used for your main Dropbox account?

Let me know and we'll go from there.

The account upgraded.

However, it seems I had mistakenly upgraded to a different account ([removed] this is my office email address where I no longer get any code as it got changed by my company to [removed]) than the one I mainly ([removed]) use.

I looked up the payment info here, and I saw the different email address as the one used for my main Dropbox account.

Now, I am unable to use the account and unable to stop the credit card payment.

Please advise.

[personal information removed per the Community's Guidelines]

Thanks for the update, khpsrj.

In this case, I would suggest reaching out to our support team for further assistance.

You can do that by opening a private browsing/incognito window on your browser and going to this page.

There, add an email address you can access (not the address of the paid account, since you can't access it), fill out the form and submit your request.

Let me know once you have your ticket number!

Thank Hannah for quick response.

I am overwhelmed and confused with lot of options on the link you provided.

I will appreciate if you can please send me more detailed steps.

I understand, khpsrj, can I send you an email on my end instead?

Yes, please send me an email to following email. That will be perfect. 

My email is [removed per Community Guidelines]

You're all set, khpsrj! Please reply back to my email, when you get the chance, and we'll take it from there.