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jlr3's avatar
jlr3
New member | Level 2
10 months ago

I accidentally upgraded my Dropbox account. How can I get a refund?

I am 80 yrs and accidently signed up for more than the basic dropbox plan. I need help in getting a refund 

Is there a phone number I can call?

 

 

 

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago

    jlr3 wrote:

    I am 80 yrs and accidently signed up for more than the basic dropbox plan. I need help in getting a refund ... Is there a phone number I can call?


    There is no phone number.

     

    Are you sure you signed up and paid for a subscription? Check your Plan page. What plan does it say you're on?

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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