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I am being billed for someone else's account
I keep getting charged $11.99 per month for a Dropbox account that is not mine, likely it belongs to an ex business partner. I have contacted them to check and or change the billing information and they did not respond. I contacted Dropbox on 11/28/22 and was somehow able to fill out a form requesting that my card not be billed anymore, and was told I would hear back in 1-2 days. My card was still charged on 12/3. Now because my own account is a free account, I do not have privileges to call or email support, and the chatbot is useless. Certainly there must be a contact email or phone number where I can ask that my credit card no longer be charged? I asked my credit card to dispute the November and December charges, but short of canceling that card entirely, they said they can't prevent future recurring charges. The inability to reach a human Dropbox agent seems ridiculous.
1 Reply
- Rich
Super User II
colosaurus wrote:
Certainly there must be a contact email or phone number where I can ask that my credit card no longer be charged?
There isn't. You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
