Forum Discussion

Gayraj's avatar
Gayraj
New member | Level 2
10 months ago

I cancelled my free trial and I have continued to be charged a monthly fee

How do I contact Dropbox - I cancelled my free trial and I have an email acknowledging this. I have now been charged twice and I want to stop the charges and arrange a refund as I have been incorrectly billed

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, Gayraj, sorry to hear about this.

     

    I would suggest directly reaching out to our support team for assistance with this.

     

    You can do that, by opening a private browsing/incognito window on your browser and navigating to this page.

     

    In the "I want to look up information related to:" box, choose "other" and type in an email address you can access.

     

    Fill out the form and submit your request.

     

    Let us know when you have your ticket number!

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