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netrakalyanshetty's avatar
netrakalyanshetty
Explorer | Level 3
2 years ago

I cancelled my subscription still money got deducted.

I have cancelled my subscription before my trial dates ends. Still my money got deducted because of auto pay. how will I get refund please help

cancellations
Refunds
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    netrakalyanshetty wrote:

    I have cancelled my subscription before my trial dates ends. Still my money got deducted because of auto pay. how will I get refund please help

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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