Forum Discussion

frazersolomon's avatar
frazersolomon
New member | Level 2
12 months ago

I cannot cancel my free trial as I have no plan tab

Hi Someone please help. 

 

I can not cancel my free trial. I have read online support and there is no Plan tab for me to cancel. This is such a stressfull website to navigate with not even an email address for customer support!

PLEASE CANCEL MY FREE TRIAL, HELP ME

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    If you did it via a mobile store you need to cancel it via that store (App Store, Google Play etc.)

    • frazersolomon's avatar
      frazersolomon
      New member | Level 2

      Hi mark, I did it online through my laptop and I have tried to cancel on there but does not allow me too.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        If you dont see it then you EITHER didnt upgrade, or, you upgraded a different account on another device. 

         

        Check emails to see what email you used and log on to that one

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