Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

nanreeves's avatar
nanreeves
New member | Level 2
2 years ago

I cannot upgrade my account

I have been trying for a week to upgrade my account.  Don't understand why it is full.  It won't let me upgrade.  Used several different cards.  How can I figure out what to do?  Very frustrated!!!

Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey nanreeves, thanks for reaching out to our Community.

     

    Can you let us know why you're not able to upgrade your account?

     

    Are you getting some kind of error message?

     

    And are you trying to upgrade directly through our website or from the Dropbox app on your mobile device?

     

    Let me know and we'll go from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!