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CP1377's avatar
CP1377
New member | Level 2
2 years ago

I can't cancel my charge, not sure the email address associated with it.

I can't cancel, I don't know what email it is associated with. I can't contact anyone. Not even creating this account. I have an account coming out of my credit card but no information associated wit...
Billing
cancellations
Payments
CP1377's avatar
CP1377
New member | Level 2
2 years ago
It didn't let me. I tried that.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi CP1377, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • CP1377's avatar
      CP1377
      New member | Level 2
      2 years ago
      ticket/23987355
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for that CP1377!

         

        I was able to locate your ticket number, and I'll get back to you shortly.

         

        See you there!

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