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mcbvolk1's avatar
mcbvolk1
Explorer | Level 3
2 years ago

I can't cancel my free trial

I already tried to follow the "instructions" to cancel this. I also tried the Billing Request Form which is most likely a waste of time because there should be no charges on my card because I'm still in the free trial period. Please contact me about how I can actually cancel my free trial. 

 

Also please fix the documentation so people can do this without resorting to a community post.

 

It is messed up how hard this is. 

cancellations

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mcbvolk1, thanks for bringing this to our attention.

     

    Did you create the trial via the Dropbox site directly, or the mobile app itself?

     

    This will help me to assist further!

  • mcbvolk1's avatar
    mcbvolk1
    Explorer | Level 3
    2 years ago

    I'm pretty sure it was through the website

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What is the current plan you're seeing on this page?

     

    Could you confirm that you've followed these steps to cancel your trial on the Dropbox site?

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