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hegedusclaudiu's avatar
hegedusclaudiu
Explorer | Level 4
2 years ago

I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get the "

To protect your info, please verify your payment." pop-up but there's nothing more going on. I don't receive any verification from the bank, no puzzle to solve or something else.  I've tried doing it on different browsers, mobile, laptop, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

I will leave here a screenshot with the error. 

Payments
Plans
Third Party Integrations
upgrades

7 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you got any ad blockers or virus scanners running? 

  • hegedusclaudiu's avatar
    hegedusclaudiu
    Explorer | Level 4
    2 years ago
    No. None. It's happening for days now. I don't understand what is happening.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, hegedusclaudiu. Have you tested this via an incognito window, as well? 

     

    I’d like to make sure the issue persists there too, before troubleshooting further.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying this in any case. Can we log a ticket for you then and investigate internally?

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