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Forum Discussion

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Hal71, have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I tried to do this, i went in incognito and am not sure what the next steps are to get a ticket. I went to the billing section. This is getting crazy, seems like someone should be able to reach out to me or me reach them. Please advise.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Pado, Nancy's asked you for some additional info on your ticket, which you'll need to provide; can you please check it out?

     

    Thanks.

  • Pado's avatar
    Pado
    Explorer | Level 4
    2 years ago

    I am not seeing anywhere that i have a question from her on my ticket. Can we just handle this conversation on email?

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