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Forum Discussion

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hal71, the steps Megan provided above are to log a ticket with our support team directly, and they’ll be able to further help. 

 

Did you open an incognito window to do this? Please make sure you’re NOT logged in to any Dropbox account, while submitting your request.

Hal71's avatar
Hal71
Explorer | Level 4
2 years ago

Nancy i received an email with Ticket ref but i still cannot cancel my plan on line via the link. Please email me directly I need you to cancel this for me please. I cannot understand why this cannot be resolved directly with email, with instructions from myself. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What's the ticket number, please Hal71?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, Hal.

     

    Nancy will be getting back to you the soonest possible.

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