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Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat.  Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.

Account Settings
Create or delete account

29 Replies

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  • Pado's avatar
    Pado
    Explorer | Level 4
    2 years ago

    Hello any luck on next steps?

  • Hal71's avatar
    Hal71
    Explorer | Level 4
    2 years ago
    The worst service I have ever seen
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Pado, have you checked your emails?

     

    Nancy has responded back to you again and is waiting for your reply.

     

    If you don't see her response through the ticket link, try accessing her reply directly from your email account instead.

  • Hal71's avatar
    Hal71
    Explorer | Level 4
    2 years ago

    Nancy i received an email with Ticket ref but i still cannot cancel my plan on line via the link. Please email me directly I need you to cancel this for me please. I cannot understand why this cannot be resolved directly with email, with instructions from myself. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, Hal.

     

    Nancy will be getting back to you the soonest possible.

  • ddpaddo's avatar
    ddpaddo
    New member | Level 2
    2 years ago

    I am requesting one last time how I delete my drop box account. I get an error message when i try to do so. I have tried on numerous occasions. I cleared everything on my computer etc. How can i delete my account?

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ddpaddo - sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the exact error you're getting, and clarify the plan you're on at the moment?

     

    Thanks!

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