Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

ms2165's avatar
ms2165
New member | Level 2
10 months ago

I can't delete my account from the Dropbox site, I get an error 500

When attempting to delete my account I am receiving an "Error 500" message. I have tried doing it on multiple browsers and it won't process. Any help would be appreciated.
Account Access
Create or delete account
Delete
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi ms2165, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!