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I can't find the option to cancel my trial.
Please help!!!
I was on basic plan.
But one of my clients shared a folder and I started a trial because the folder was too big for basic.
However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button.
How do I cancel it or make sure I don't get charged?
When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.
4 Replies
MeganI have the same issue with the free trial which I’m trying to cancel!! I signed up for it on my iPhone. I’ve followed the suggested steps to go to manage account but there is no cancel option there. I’ve also tried to do it via my App Store but that states I’ve no subscriptions. Please help as I don’t want to be billed at the end of the trial. It’s crazy that so many people are on here complaining about the same problem.
- Nancy
Dropbox Community Moderator
Sorry for jumping in, Marian-61. To clarify, you’ve followed the steps that appear here, correct?
The email address that you see on your Dropbox mobile app, is it the same as the one you see here?
If yes, I’d like you to send me a screenshot of what you see under your Plan page here.
