I can't link a 4th device to my Dropbox account, even though I pay for Plus.

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Ruud Jansen wrote:

I pay for PLUS , I got 2 TB of storage , so far so good , but when I want to connect  to my 4th Laptop , It says I got a basic subscription and It can only match 3 devices.

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You likely have more than one account. Use the credit card charge lookup tool to identify the email address associated with the paid account, and make sure you're using that to sign in to your account.

Thanks for Reply.  But I don't have a 12 digit number for the tool ! My payment shows a lot of numbers , but not the req. 12 digits.  I did in the past a direct debit , and every year the bill automatically is paid.

So ???

Hi Ruud Jansen, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

Hello Megan ,

".... Have you tried to contact Dropbox Support directly for this? ..... "

You tell me how ?????

I search all on the support page  but, didn't find an answer for my problem. Can not find anywhere to contact support directly , isn't possible it seems ...

Even I was for a minute or so on going with your chat , I was hopefull , but sudden it got disconnected 😞 . I hoped I got some response on my email adres , but negative!

I am out of patience ; please , can somebody help me with this problem :

I paid for PLUS but I being treated as basic ... I want to connect more devices , but it said only 3 because I'm basic!

pffffff......

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Ruud Jansen wrote:

You tell me how ?????

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

thank you Rich , but billing is not my direct problem!

I pay for PLUS  but the system recognize me as BASIC. 

Okay , your credit card charge lookup tool issue was clear , but I didn't pay with a credit card , it is automatically done by  direct debit . So I cannot identify the email address associated with the paid account.  Those 12 digit is not on the bank copy , ther are much more numbers on it..

no defense of all , but Is it that difficult to understand my issue ?

I just want to get some personal 1:1 help , to solve this , that I am a full PLUS user , or to help me , that 's all I am asking for

Hey Ruud Jansen - would it be OK if we reached out via email to have a further look internally at this point? 

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Ruud Jansen wrote:

billing is not my direct problem! I pay for PLUS  but the system recognize me as BASIC.

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That's a billing issue. You're being billed for something that you're not getting. Either follow the steps I posted which will let you submit a help request, or respond to Walter so they can reach out (by opening a request in your name).

Hello Walter , yeah super !!! That would be great , thank you!  I hope to hear from you soon , thanks!

Thanks Rich! It's indeed a billing issue , only without direct support help it's impossible to solve. 

Best regards