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Forum Discussion

CSOP Varna's avatar
CSOP Varna
Explorer | Level 3
2 years ago

I can't start the free Essentials trial ("To protect your info, please verify your payment" error)

Hello, I am trying to activate the 1 month trial period for the Essentials Plan.    I get a blank window with this message - To protect your info, please verify your payment.   I have tried t...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CSOP Varna. Are you also trying to claim Seagate’s extended Dropbox trial when you receive this error message? 

 

Have you already tried contacting our support team?

  • CSOP Varna's avatar
    CSOP Varna
    Explorer | Level 3
    2 years ago

    Hello, I have no idea what the "Seagate’s extended Dropbox trial" is. So I don't think I am trying to claim that.

     

    I just want to start the Dropbox Essentials 1 month trial for now and add my payment details.

     

    Any ideas how I can proceed?

     

    PS. I did try to use the chat to reach your support team but I am not sure how to communicate there

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that, CSOP Varna! From a quick look in our system, I can see you have a ticket with our support team indeed and one of our agents has replied back. 

       

      Please check their response and reply back for any clarifications.

       

      Cheers!

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