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CSOP Varna's avatar
CSOP Varna
Explorer | Level 3
9 months ago

I can't start the free Essentials trial ("To protect your info, please verify your payment" error)

Hello, I am trying to activate the 1 month trial period for the Essentials Plan.    I get a blank window with this message - To protect your info, please verify your payment.   I have tried t...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey CSOP Varna. Are you also trying to claim Seagate’s extended Dropbox trial when you receive this error message? 

 

Have you already tried contacting our support team?

CSOP Varna's avatar
CSOP Varna
Explorer | Level 3
9 months ago

Hello, I have no idea what the "Seagate’s extended Dropbox trial" is. So I don't think I am trying to claim that.

 

I just want to start the Dropbox Essentials 1 month trial for now and add my payment details.

 

Any ideas how I can proceed?

 

PS. I did try to use the chat to reach your support team but I am not sure how to communicate there

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for clarifying that, CSOP Varna! From a quick look in our system, I can see you have a ticket with our support team indeed and one of our agents has replied back. 

     

    Please check their response and reply back for any clarifications.

     

    Cheers!

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