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CSOP Varna's avatar
CSOP Varna
Explorer | Level 3
10 months ago

I can't start the free Essentials trial ("To protect your info, please verify your payment" error)

Hello, I am trying to activate the 1 month trial period for the Essentials Plan.    I get a blank window with this message - To protect your info, please verify your payment.   I have tried t...
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CSOP Varna's avatar
CSOP Varna
Explorer | Level 3
10 months ago

Hello, I have no idea what the "Seagate’s extended Dropbox trial" is. So I don't think I am trying to claim that.

 

I just want to start the Dropbox Essentials 1 month trial for now and add my payment details.

 

Any ideas how I can proceed?

 

PS. I did try to use the chat to reach your support team but I am not sure how to communicate there

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for clarifying that, CSOP Varna! From a quick look in our system, I can see you have a ticket with our support team indeed and one of our agents has replied back. 

 

Please check their response and reply back for any clarifications.

 

Cheers!

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