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0987's avatar
0987
New member | Level 2
10 months ago

I didn't authorize Dropbox to charge me. How can I get a refund?

I need my money back NOW SO I CAN FEED MY KIDS AND DROPBOX TOOK MONEY OUT OF MY DEBIT CARD WITH OUT MY AUTHORIZATION- SHAME IN YOU DROP BOX

cancellations
Payments
Refunds

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  • 0987's avatar
    0987
    New member | Level 2
    10 months ago
    I desperately need my money back- Dropbox took money out of my debit card without my authorization- I have my used this thing in almost 3 years - I need to feed my kids and can’t do it unless you give me my money back now!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for your post, 0987.

     

    Please keep in mind that Dropbox can’t charge you unless you manually upgrade your account and you don’t cancel your plan later on. 

     

    However, I can see you’ve already reached our support team about this, and they’ve replied to your email. Please make sure to respond back to them, when possible, and they’ll take it from there.

     

    If you need something else, I’ll be right here.

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