Forum Discussion

Chas-rusty's avatar
Chas-rusty
Explorer | Level 3
2 years ago

I didn't cancel my plan in time, is it too late now?

I forgot to cancel my subscription before it was auto renewed. Is it too late to do so now?

 

cancellations
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Chas-rusty, thanks for bringing this to our attention.

     

    Are you referring to a paid plan, or a trial plan?

     

    Did you originally upgrade via the Dropbox site directly, or the mobile app?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you're seeing the payment on your account here, you can contact the support team directly from the support page to see what options are available.

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