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Forum Discussion

Chas-rusty's avatar
Chas-rusty
Explorer | Level 3
3 years ago

I didn't cancel my plan in time, is it too late now?

I forgot to cancel my subscription before it was auto renewed. Is it too late to do so now?  
cancellations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Chas-rusty, thanks for bringing this to our attention.

 

Are you referring to a paid plan, or a trial plan?

 

Did you originally upgrade via the Dropbox site directly, or the mobile app?

 

This will help me to assist further!

  • Chas-rusty's avatar
    Chas-rusty
    Explorer | Level 3
    3 years ago

    Thanks Jay. It is a fully paid-up annual plan.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you're seeing the payment on your account here, you can contact the support team directly from the support page to see what options are available.

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