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Forum Discussion
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox
i Took to our when...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorIf you're having trouble replying back to me, then I suggest that you contact Dropbox Support directly for this.
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Thanks!
Hi Meghan please do not drop this case: I have found your email on my gmail and have replied but maybe you have gone off shift and be back later today. Please pick it up again I cannot go though all of this again just to make contact. Please get back to me as soon as you can I appreciate your help. Bill
- Hannah
Hey BillH, we really appreciate your feedback on this.
Rest assured that your case will not be dropped; you will get a reply from Megan the soonest possible.
Just keep an eye on the email chain for an update.
Many thx
thx for confirmation Hannah
as u will see from other posts I am not alone in my difficulties here. We appreciate the efforts individual staff members but this should be a much easier process it is causing real stress to real people when we all have other - often more important family things- to deal with and someone in Dropbox needs to take the feedback on board and sort this out.
again many thx for your reply and help
bill
