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Forum Discussion
I find it impossible to cancel my Dropbox plan for a long time.
Like others on here I am at the end of my tether trying to cancel a non used account that may have taken many £100s the last few years when o have actually NEVER issued dropbox
i Took to our when I was working in case colleagues needed to send files etc. When I retired I think some payments went to my personal card.
Money has been going out for years! When I come saw payment last Jan I tried to tried to cancel, I finally got on the right page and was sent a long code to enter, time after time the site crashed and I could not complete. I tried to get my back to cancel but even tho they ‘technically’ stopped payment the Dropbox system uses a different ref number each time and so the payment is taken again!! I keep signing in to try and cancel again but seem to be getting into a new account that my attempts have triggered and so it has no information re my actual account and even they ‘new’ account seems to have no ‘cancel’ tab!!
I am intelligent, sane, persistent, honest, and I cannot cannot find anyway to contact Dropbox to sort this out. No phone number ( god forbid!!) and any email o have sent to help desk no answer ever!! Except standard emails sending me to yet more pages of advice nor of which do the job!!!
why why why can I not get in touch with real person in Dropbox - I know them have millions and millions of customers and traditional phone desks would not support all the queries but when w etching else has failed there is NO EXCUSE for the maze of ‘help pages ‘ it s negligence, there are many post on here with similar stories. I feel as if I am being legally robbed!! I am payed £95 in January and £95 in April , my back cannot stop it, I not and never have used the service, I am retired I a pensioner and I am being robbed and I cannot talk to anyone directly, it’s a disgrace!!
can someone please advise hot to talk to at email a real person in Dropbox??
many yhx
bill
19 Replies
Replies have been turned off for this discussion
Hi Meghan
thx again for hearing back we seem to have lost contact for a while there. I did rely a couple times via Dropbox community as ok wrote that the link in your post that was to confirm what my ‘community email’ was sis not in fact show any email address. I have checked all 3 of my emails and the spam box and see no email from you. As I wrote if the address you are using has London in the address the that is the only old email o can access as it was an employer. I have even retired many years now.
i have tried 3 addresses , billhmxx, bill(at)org, and bill.h…. Line one .
i can’t write that as addresses as this post site won’t let me publish them and hope these are enough: can you hint to me which email you are using?? I can find no email form you so far.
best regards
bill
Got it Meghan
will rely via gmail asap
bill
- Megan
Dropbox Community Moderator
If you're having trouble replying back to me, then I suggest that you contact Dropbox Support directly for this.
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Thanks!
Like BillH, I have been trying for months to simply find out how to cancel my subscription/account. In addition I find it tremendously frustrating going thru the countless pages of "help" when I simply want to cancel. To me it is clear that the company Dropbox is purposely making it impossible to find a phone number or obvious way to simply cancel my account as they continue to get their auto pay all the while I waste time with all of the linked help pages with no luck with what should be an obvious process of cancelling my account. If they were truly focused on customer service they would make a phone number obvious on their website. I have literally tried everything I can possibly do to find a phone number for customer service, like Amazon does. They are so easy to contact and work with regardless of the issue but this cancellation issue with Dropbox borders on criminal. I don't use Dropbox anymore and again, they continue to make me pay.
Does anyone have a phone number for customer support? HELP PLEASE!!! IF I ADDED UP ALL 9F THE HOURS I HAVE SPENT TRYING TO SIMPLY CANCEL MY ACCOUNT IT WOULD ANOUNT TO THOUSANDS OF DOLLARS GIVEN WHAT I MAKE ON AN HOURLY BASIS IN MY CAREER/JOB AND I FIND IT BEYOND FRUSTRATING.
Hi Igrohs
i supper your comments 100%
I have world with some of the worlds most high performance companies and it is simply not believable that this state of affairs is somehow unintended. Not by individual help staff who are doing their best but by the system itself. So many people on here, intelligent, IT literate people, cannot manage the myriad ‘help articles’ , makes it unbelievable that senior management do not know what going on and either do not care or are content with the ‘chaos’ since it means they can keep taking money: and it’s a Lot of money!! Is not a couple of dollars or pounds. I don’t know why we can do. If they were in the uk I would take them to court.
I don’t know if the lady dealing with my case yesterday has dropped it and I have to start again!’ I will keep trying its all we can do.Maybe raise with with MPs, Congress etc this is clearly not acceptable one as you say borders on theft.
best regards BillHi Meghan please do not drop this case: I have found your email on my gmail and have replied but maybe you have gone off shift and be back later today. Please pick it up again I cannot go though all of this again just to make contact. Please get back to me as soon as you can I appreciate your help. Bill
Many thx
thx for confirmation Hannah
as u will see from other posts I am not alone in my difficulties here. We appreciate the efforts individual staff members but this should be a much easier process it is causing real stress to real people when we all have other - often more important family things- to deal with and someone in Dropbox needs to take the feedback on board and sort this out.
again many thx for your reply and help
bill
Hi meghan
please reply
i sent all the data you asked for vie the gmail. Then you wrote to suggest I go thru support! I don’t away to start again as I am sure you understand. It looks like I have had 2 x£95 payments going out since 2020! That’s over £1000! I have never used Dropbox and seems I have 2 accounts neither of which has ever been used. Can you please confirm you got the data and are dealing with my case.
nest regards
bill
