I got refunded for one of my double charges, and my account is now downgraded to Basic

Hi @bertille, and welcome to our forum!

If you check your October bank statement, are there two different transaction IDs showing next to your Dropbox payments? 

If yes, I'd like you to go to this page and insert them in the provided field. Are they both connected to the same Dropbox account?

Let me know what you find, and we can have a look.

Hello Nancy !

thanks a lot for getting back to me. 

I just did what you said, took my two payment references that connect to the same Dropbox Plus account (the only one I got : REMOVED

Let me know if you know how we can arrange this (either have a refund for the Plus account / or have it until october 24) 

Thank you and have a good day !

Bertille

Hey bertille, thanks for your fast reply! 

I'd like to have a closer look into this, if you don't mind. 

Can I send you an email, in order for us to investigate there, since it'd be more account-specific? 

Let me know! 

Hey bertille - sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Thanks!