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MimiSwinton's avatar
MimiSwinton
New member | Level 2
2 years ago
Solved

I have a Basic plan, but I was charged. Why?

I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account. I am being charged $18....
billing
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  • Rich's avatar
    Rich
    2 years ago
    MimiSwinton wrote:

    I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

     

    I dont know what you mean by submit a billing help request. The only tab that opens under ‘submit request’ is ‘other’ and asks me to sign in



Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
MimiSwinton wrote:

I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

 

I dont know what you mean by submit a billing help request. The only tab that opens under ‘submit request’ is ‘other’ and asks me to sign in



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