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Forum Discussion
AngelaC
11 months agoNew member | Level 2
I have a paid Plus account, but I can't access it - it says I need to upgrade
Hi - I have been happily using Dropbox Plus for ages. But now my Plus access has stopped, my account isn't showing that I have that and is telling me I need to upgrade from basic. I have been paying every month and nothing has changed about that.
- Rich
Super User II
@AngelaC wrote:
... my account isn't showing that I have that and is telling me I need to upgrade from basic.
Are you sure you're signed in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for.
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