Forum Discussion

April9's avatar
April9
New member | Level 2
12 months ago

I haven't successfully accessed my account for more than a year. Did Dropbox delete my files?

I wasn’t able to access my Dropbox account for over a year. I had been trying over and over again to get into my account with no success. Yesterday when I tried to login again, my email created a new account. Does this mean that all of my memories from middle school and I’m high school, including beloved PICTURES OF MY GRANDPARENTS are gone forever? I was a paid member of Dropbox for a long time and this is absolutely devastating and not okay. Is there any possible way I can get these pictures back, I cannot stop crying. This is so so evil. Why would Dropbox do this.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there April9 - sorry to hear about this.

     

    If you hadn't accessed your Dropbox account over a year, it's most likely that it was closed due to inactivity. 

     

    Only in that case you'd be allowed to create a new account using the same email address.

     

    I wish I had a better answer than this, April.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!