Forum Discussion

jhy5026's avatar
jhy5026
Explorer | Level 3
2 years ago

I made a payment through the Play Store, but the upgrade did not work.

I purchased a Plus annual subscription, but I can't upgrade. Please solve this problem.

Billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, jhy5026.

     

    Did you get some kind of error message?

     

    If you open the Dropbox app on your Android device and tap on "account", do you see that you're on a free Basic account?

     

    Let me know and we'll go from there.

    • jhy5026's avatar
      jhy5026
      Explorer | Level 3
      2 years ago

      Yes, the message “Confirming purchase, account upgrade failed” continues to appear. And as you said, a basic account will appear.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for checking, jhy5026.

         

        If you have your purchase receipt from Google for the payment, can we send you an email, to see what might be the issue?

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