Forum Discussion

Zeplyyy's avatar
Zeplyyy
New member | Level 2
10 months ago

I need to remove my credit card from my account

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I don't see this option! It's a weird UX.  Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Zeplyyy, thanks for bringing this to our attention.

     

    Just to check, when you say your plan has ended, do you mean a trial, or a subscription?

     

    What plan do you see on this page?

     

    This will help me to assist further!

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3

    Dear Dropbox Support,

     

    I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

     

    Any assistance you can provide would be much appreciated. 

     

    Many thanks,

    Melita 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Melita2024, thanks for posting to our Community!

       

      Can you please confirm that your free trial is cancelled and your account is back to the Basic free version?

       

      What do you see in your plan page here?

       

      Let me know.

      • Melita2024's avatar
        Melita2024
        Explorer | Level 3

        Hi Hannah,

         

        It says 'Dropbox Basic - Free' under my subscriptions page.

         

        Thanks,

        Melita 

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