Forum Discussion

Zeplyyy's avatar
Zeplyyy
New member | Level 2
2 years ago

I need to remove my credit card from my account

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I don't see this option! It's a weird UX.  Thanks

billing
cancellations
FAQ
Payments

13 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Zeplyyy, thanks for bringing this to our attention.

     

    Just to check, when you say your plan has ended, do you mean a trial, or a subscription?

     

    What plan do you see on this page?

     

    This will help me to assist further!

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3
    2 years ago

    Dear Dropbox Support,

     

    I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

     

    Any assistance you can provide would be much appreciated. 

     

    Many thanks,

    Melita 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Melita2024, thanks for posting to our Community!

     

    Can you please confirm that your free trial is cancelled and your account is back to the Basic free version?

     

    What do you see in your plan page here?

     

    Let me know.

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    It says 'Dropbox Basic - Free' under my subscriptions page.

     

    Thanks,

    Melita 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, Melita2024.

     

    Would you mind checking one more thing?

     

    Login to your account from a different browser or a private browsing window and go to the billing page; do you still see your billing info there?

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3
    2 years ago

    I see the same thing - DropBox Basic Free version 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    And in your billing page, you still see your card info, is that right, Melita?

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3
    2 years ago

    Yes I see my card info but there is no option to delete it - can you do this for me? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can we send you an email, Melita, so we can investigate this further?

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