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Forum Discussion
Zeplyyy
10 months agoNew member | Level 2
I need to remove my credit card from my account
My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I don't see this option! It's a weird UX. Thanks
- Jay
Dropbox Staff
- Melita2024Explorer | Level 3
Dear Dropbox Support,
I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.
Any assistance you can provide would be much appreciated.
Many thanks,
Melita
- Hannah
Dropbox Staff
Hey Melita2024, thanks for posting to our Community!
Can you please confirm that your free trial is cancelled and your account is back to the Basic free version?
What do you see in your plan page here?
Let me know.
- Melita2024Explorer | Level 3
Hi Hannah,
It says 'Dropbox Basic - Free' under my subscriptions page.
Thanks,
Melita
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