Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Zeplyyy's avatar
Zeplyyy
New member | Level 2
2 years ago

I need to remove my credit card from my account

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I ...
billing
cancellations
FAQ
Payments
Melita2024's avatar
Melita2024
Explorer | Level 3
2 years ago

Dear Dropbox Support,

 

I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

 

Any assistance you can provide would be much appreciated. 

 

Many thanks,

Melita 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Melita2024, thanks for posting to our Community!

 

Can you please confirm that your free trial is cancelled and your account is back to the Basic free version?

 

What do you see in your plan page here?

 

Let me know.

  • Melita2024's avatar
    Melita2024
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    It says 'Dropbox Basic - Free' under my subscriptions page.

     

    Thanks,

    Melita 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for checking, Melita2024.

       

      Would you mind checking one more thing?

       

      Login to your account from a different browser or a private browsing window and go to the billing page; do you still see your billing info there?

      • Melita2024's avatar
        Melita2024
        Explorer | Level 3
        2 years ago

        I see the same thing - DropBox Basic Free version 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!