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Forum Discussion

Zeplyyy's avatar
Zeplyyy
New member | Level 2
2 years ago

I need to remove my credit card from my account

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I ...
billing
cancellations
FAQ
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for checking, Melita2024.

 

Would you mind checking one more thing?

 

Login to your account from a different browser or a private browsing window and go to the billing page; do you still see your billing info there?

Melita2024's avatar
Melita2024
Explorer | Level 3
2 years ago

I see the same thing - DropBox Basic Free version 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    And in your billing page, you still see your card info, is that right, Melita?

    • Melita2024's avatar
      Melita2024
      Explorer | Level 3
      2 years ago

      Yes I see my card info but there is no option to delete it - can you do this for me? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can we send you an email, Melita, so we can investigate this further?

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