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I no longer have access to an email account that is being billed monthly
I no longer have access to an email account that is being billed monthly. It was a work email that no longer exists. I remember the password but can't get past the authentication steps to login. I need to cancel the account.
thanks
1 Reply
- Jay
Dropbox Community Moderator
Hi daveaugust, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
