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Forum Discussion
I noticed a recent charge and I'd like a refund
My banking account was charged $127.00 for Dropbox (I was unaware that I had Dropbox) and I want a full refund.
3 Replies
- Rich
Super User II
refund me now wrote:
My banking account was charged $127.00 for Dropbox (I was unaware that I had Dropbox) and I want a full refund.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
There is no customer support telephone number? I need to go through this ridiculous "customer support" interface? This is an infuriating process!
- Rich
refund me now wrote:
There is no customer support telephone number?
No, there isn't. Phone support is only available to Business customers, and it's handled via a callback initiated from the admin console for the account. There is no number to call.
