We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

liambline's avatar
liambline
New member | Level 1
8 months ago

I opted for a 30-day Plus trial, but I got billed immediately.

ACCEPTED A 30 DAY FREE PLUS TRIAL BUT GOT CHARGED ANYWAY?? HOW TO GET REFUNDED??

Billing
Refunds

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey liambline, welcome to the Community. 

    I can see in our system that you’ve managed to reach our support team in the meantime. 

    Please check their latest email, when you have the chance, and reply back to them; they’ll take it from there.

    I’ll be here, if you need something else.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!