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kateO87's avatar
kateO87
Explorer | Level 4
2 years ago

I paid for a Dropbox Plus plan, but my account says I need to upgrade.

Hello,

 

I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its completed etc, but on my home page it still says 2gb and I must upgrade... I can't even access the chat because I am "not on the right subscription". 

 

Any suggestions? 🙂 

 

Kate

Dropbox Plus
Plans
upgrades

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reporting this here, kateO87!

     

    Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.

     

    Did you upgrade via our Dropbox website or iTunes/Google Play?

     

    Ping me, when you’ve got more info.

  • kateO87's avatar
    kateO87
    Explorer | Level 4
    2 years ago

    Hi Nancy, 

     

    I upgraded via the website. 

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot! Can you send me one more full screenshot of what you see here? I’d like to have as many visuals as possible and investigate this further.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kateO87, thanks for letting me know!

     

    I just sent you an email, in order for us to have a closer look into this. I'll see you there.

     

    Cheers!

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