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ingeemiel's avatar
ingeemiel
Explorer | Level 3
12 months ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Ik heb zojuist mijn account geüpgraded naar een betaald account voor 2TB toeslag. Ik heb betaald met ideal, via de website. Ik heb geen bevestiging in de mail gehad. Ook werkt de upgrade niet, ik heb de opslag niet gekregen. 

 

Wat moet ik doen? Wie kan ik contacten hiervoor? Ik kan geen telefoonnummer of mailadres vinden. 

 

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I upgraded my account (pay online) and the update is not done. I payed with ideal. Do have somebody a mail adres, phone number to contact what is happening? I already tried to "restore purchase" and I don't have 12 digit number on my bank account... What should I do!??! I really want to use DropBox ASAP!

 
 

 

Billing
Payments
Plans
upgrades

11 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    ingeemiel wrote:

    I upgraded my account (pay online) and the update is not done. I payed with ideal.

    If that's a bank transfer, rather than a credit/debit card, then it may take a couple days for the payment to be fully processed by the banks.

  • ingeemiel's avatar
    ingeemiel
    Explorer | Level 3
    12 months ago

    Yes I payed with my bank, but it's already been processed by the bank itself. I can see it on my account... 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    ingeemiel, you mentioned previously you restored purchases on your Dropbox account. You didn’t upgrade via iTunes, by any chance, correct? 

     

    Can you also send me a screenshot of what you see on your Plan page here?

  • ingeemiel's avatar
    ingeemiel
    Explorer | Level 3
    12 months ago

    No I didnt purchase via iTunes. 

     

    Because I was desperate I went for a trial account as you can see on the screenshot. But on the 24rd of august I have to pay again, but I already did this morning...  So I was not planning on paying for it again and I was hoping it would be fixed before the 24rd of august.  Is it possible to sent you a screenshot of my payment privately? 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi ingeemiel, do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    If you click the billing there, do you see the transaction paid to Dropbox directly?

  • ingeemiel's avatar
    ingeemiel
    Explorer | Level 3
    12 months ago

    No when I click on billing nothing happens, this is what I see. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for this info, ingeemiel.

     

    Can we send you an email, so we can take a closer look into this?

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