I paid for extra storage in August but my account is still Basic

Hey there Jenny Damgaard  - thanks for using Dropbox and welcome to our Community!

Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?

Have you tried using our self-served look-up tool to identify the email address that's associated with your payment? 

Let us know more and we'll take it from there, Jenny.

Hi 

I had another account that was connected to my former job e-mail, but I can not access that account any more since I do not work there anymore. That email vas [removed] Could you disconnect that account for me?

Thank you in advance!

[personal information removed per the Community's Guidelines]

Hope you don’t mind if I jump in, Jenny Damgaard. Since we can’t take any account actions on the forum, can we log a ticket for you and look into this internally? We can message you to the email address you see here.

Hi

You can email me at [removed per Community Guidelines]

Thank you!

You’re all set, Jenny Damgaard! Please reply to my email, when possible.