Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
I pay for Dropbox Plus but can't access account with all the files I have saved.
I pay for DropBox Plus but can't access account with all the files I have saved. How to get technical help? How to get in touch with technical support via email or phone? You get nowhere with online support, you always end up with errors and return to the same pages all the time, without having received help.
6 Replies
- Megan
Dropbox Community Moderator
Hey KrB2, let's jump right into this!
Would you mind clarifying why you can't access the account with all of your files in it?
Does it throw you an error or something different? I'd love to have the full picture here, before we start troubleshooting this.
Is it possible that you have two Dropbox accounts, one Plus and then another one?
Let me know more, and we'll take it from there!
Yes, I think I have at least two accounts - as I don't manage to access the original one, the one I'm paying for (Plus-account). I really don't know why I lost access as I always payd for the account. Every time I tried to solve the problem, I'm getting access to a nearly empty account - an account I don't pay for. Now I received an email where they ask me to update card info at the account as this time, payment does not work. I tried to access and update, but only get access to that empty free account and not my original account. Seems impossible. And no help to get, as support just send me around and around, back to same articles and info sites that don't help me.
- Megan
If you have the billing info, you can always use our self-serve look-up tool in order to locate where the charge is coming from KrB2.
That could give you an insight. Let me know what you find.
Well, I have startet a new "way around". Don't seem to get any real help.
I don't know...
Just sent this message, don't know if it helps:
Sept. 2, 2023: Visa 100322 Nok 1442,67 Paypal :dropboxin
Dropbox plus paid for a year ago, and now I can't get access in order to add a new card, for new payment. I need access to the account that I'm paying for. Possible to get some help?Seem that I can't get any further than this: Dropbox Support
Nothing here that helps, really. Is it impossible to get in touch with a human, at support / helpdesk?- Rich
Super User II
KrB2 wrote:
Is it impossible to get in touch with a human, at support / helpdesk?
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
