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Forum Discussion
I resubscribed, but it didn't go through
Hello,
I did resubscripe but now is downgraded, I did it from other visa and I have the receipt, please solve this problem
5 Replies
- Jay
Dropbox Community Moderator
Hi Abdullah Alghamdi, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
- Hello sir,
Thank you for your quick response.
I did it on 18/12/2023 and the charged was from my account directly by Dropbox. I can send the receipt by email to check it . Before was other Visa card changed this time. - Jay
Does the payments page I linked previously show both an invoice and a receipt, confirming the payment was fully processed by Dropbox?
- Hello,
No it’s deleted, but the money from the account charged .
How come ? Can you check please for me. - Jay
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
